Terms of sale

Preparation notice — do not publish yet

Complete the highlighted seller information. Before publication, also confirm that the 14-day ORCUS return policy is permitted by the signed fulfilment agreement and confirm who collects UAE/KSA VAT, customs duties and any other destination charges.

Remove this notice after the administrative and operational information has been validated.

ORCUS & CORIO

Terms of Sale

Last updated: 3 August 2026

These Terms of Sale apply to products purchased through the ORCUS & CORIO online store. They supplement our Shipping & Delivery, Exchanges & Returns, Privacy and Terms of Service pages.

Nothing in these Terms excludes or restricts a mandatory consumer right that cannot legally be waived.

1. Seller identity and scope

The seller of products purchased through the ORCUS & CORIO online store is Hamza LAHBIRI, an individual entrepreneur established in Morocco and registered under the Moroccan auto-entrepreneur regime established by Law No. 114-13, trading as ORCUS & CORIO.

National Auto-Entrepreneur Register number: [INSERT RNAE NUMBER]
ICE: [INSERT 15-DIGIT ICE]
Business address: [INSERT FULL BUSINESS ADDRESS, MOROCCO]
Email: orcus.contact@gmail.com
Telephone: [INSERT CUSTOMER CONTACT NUMBER]

“ORCUS & CORIO”, “ORCUS”, “we”, “us” and “our” refer to this seller. “You” and “customer” refer to the person purchasing a product. These Terms are intended for consumer purchases. Corporate, wholesale, personalised or bespoke orders may be governed by a separate written quotation or agreement.

2. Product information

We take reasonable care to describe the principal characteristics of each product, including materials, dimensions, colours and functions. Please review the complete product page before ordering. Screen settings, lighting and photography may affect how a colour appears.

Leather and other natural or textured materials may show individual variations in grain, tone, markings and patina. These natural characteristics are not automatically defects. This does not affect your rights where a product is defective, unsafe or materially different from its description.

3. Availability and Drops

Products are sold subject to availability. Certain products may be released as a fixed Drop or Run and archived when that Run ends. The same piece may return in a later Run. Adding a product to your cart does not reserve it.

If a product becomes unavailable after an order is placed, we will notify you and refund the amount collected for the unavailable item. We may apply reasonable purchase limits to preserve fair access or prevent fraud or unauthorised resale.

4. Prices, currency, taxes and duties

Product prices are displayed in the currency selected for your market. The final total shown before order confirmation includes the product price, delivery charges and any taxes or duties collected by ORCUS at checkout.

Where a tax, customs duty or import charge is not collected at checkout and may be payable by the recipient, this must be disclosed before purchase where required by law. Your bank or payment provider may apply currency-conversion or transaction charges that are outside our control.

[BEFORE PUBLICATION: CONFIRM WHETHER UAE AND KSA PRICES ARE VAT-INCLUSIVE AND WHETHER DELIVERIES ARE DOMESTIC, DDP OR DAP. ALIGN CHECKOUT, SHIPPING PAGE AND THIS CLAUSE.]

5. Placing an order

Before placing an order, you can review and correct the selected products, quantities, delivery information and total amount. You are responsible for providing complete and accurate information.

Selecting the final order button constitutes an offer to purchase the products under these Terms. An automated acknowledgement confirms receipt but does not necessarily constitute acceptance. A sales contract is formed when we confirm acceptance or dispatch, subject to any mandatory rule that applies in your market. The order confirmation is sent to the email address provided at checkout and should be retained for your records.

6. Order refusal or cancellation by ORCUS

We may refuse or cancel an order for a legitimate reason, including unavailable stock, an obvious pricing or description error, payment failure, suspected fraud, sanctions restrictions, unusual quantities or inability to deliver to the supplied address.

If we cancel an order after payment, the amount collected for the cancelled products will be returned through the original payment method without undue delay and within any mandatory legal period.

7. Payment

Available payment methods are displayed at checkout. Payment is due when the order is placed unless checkout expressly provides otherwise. By submitting the order, you authorise ORCUS and the payment provider to charge the final amount displayed.

You confirm that you are authorised to use the selected payment method. An order may be delayed or cancelled if payment is declined or if a reasonable authentication, anti-money-laundering or fraud-prevention check cannot be completed.

8. Order changes and pre-dispatch cancellation

Contact us immediately if you need to correct a delivery address or request cancellation. We will try to assist, but a change or cancellation cannot be guaranteed after fulfilment or dispatch has begun. Rights that apply after delivery are described below and in our Exchanges & Returns page.

9. Fulfilment and delivery

Orders may be stored, prepared and delivered by third-party warehousing, fulfilment and courier partners. A parcel may therefore be dispatched from a location different from the seller’s Moroccan business address. These partners do not replace Hamza LAHBIRI as the seller.

Current destinations, delivery estimates, charges, tracking and delay conditions are described in our Shipping & Delivery page, which forms part of these Terms. Delivery times are estimates unless ORCUS expressly confirms a guaranteed date in writing.

You must provide a complete, accurate and accessible delivery address and respond to reasonable courier requests. Where permitted by law, reasonable additional costs caused by an incorrect address, repeated failed delivery or unjustified refusal may be charged before redelivery.

10. Transfer of risk

Risk of loss or accidental damage passes to you when you, or a person designated by you other than the carrier, takes physical possession of the products, unless mandatory law provides otherwise.

11. Fourteen-day ORCUS return request

Subject to the conditions below, you may request a change-of-mind return within 14 days after delivery. This ORCUS commercial policy is more favourable than the seven-day withdrawal period that may apply to a distance sale under Moroccan Law No. 31-08 and does not reduce any longer mandatory right that may apply in your country.

To request a return, email orcus.contact@gmail.com with your name, order number and the product concerned. Do not send a parcel before receiving written authorisation and the correct return instructions.

The product must be unused, unaltered and returned in its original condition.
All original accessories, pouch, packaging, protective materials, cards and tags must be included.
Reasonable handling necessary to inspect the product does not remove a mandatory withdrawal right; any deduction for diminished value will be applied only where legally permitted.
The product must be packed securely and sent using the authorised method.
Personalised, engraved or made-to-request products cannot be returned for change of mind where a lawful exception applies, but rights relating to defects or non-conformity remain unaffected.

12. Return costs and refunds

For a change-of-mind return, the customer is responsible for the authorised return delivery cost unless mandatory law requires otherwise. ORCUS covers authorised return or replacement delivery costs where a product is confirmed to be incorrect, defective or damaged on delivery.

Refunds are issued to the original payment method. Where the statutory Moroccan right of withdrawal applies, amounts legally due are refunded no later than 15 days after the valid exercise of that right. For the additional ORCUS commercial return period, the refund is processed after the returned product is received and inspected, normally within 15 days. Your bank or payment provider may need additional time to display it.

Original delivery charges are refunded only where required by mandatory law or where the full order was incorrect, defective or damaged. Additional delivery services chosen by the customer may be excluded to the extent permitted by law.

13. Exchanges

Exchange requests must be submitted within 14 days after delivery and are subject to stock availability. Depending on the destination and product, ORCUS may arrange an exchange or ask you to return the original product and place a new order. Any price or delivery-cost difference will be communicated before confirmation.

14. Incorrect, incomplete or damaged deliveries

Inspect the parcel promptly. If a product is missing, incorrect or appears damaged in transit, contact us within seven days after delivery with your order number, a detailed description, clear photographs or video of the product, packaging and delivery label. Keep all packaging while the request is reviewed. This notification period helps us investigate promptly and does not remove any longer mandatory right relating to a hidden defect, non-conformity or product safety.

15. Two-year limited commercial warranty

ORCUS products are covered by a conditional two-year commercial warranty beginning on the original purchase date. It covers confirmed manufacturing, assembly or material defects that cause abnormal or premature failure during normal use.

The warranty does not cover:

normal wear, leather patina, creasing, softening, scratches or colour evolution;
natural grain, tone or texture variation that does not affect normal use;
accident, impact, overloading, repeated abrasion or improper use;
exposure to water, humidity, heat, direct sunlight, oils, solvents or corrosive substances;
failure to follow reasonable care instructions;
loss, theft or damage caused by a third party; or
unauthorised alteration, engraving, repair or modification.

A claim requires the order number or other proof of purchase, a detailed description and clear photographs or video. Coverage is confirmed only after assessment. If approved, ORCUS may offer repair where reasonably available, replacement, refund or another remedy required by applicable law. ORCUS will provide return instructions and specify whether authorised shipping costs are covered.

This commercial warranty is additional to, and does not replace or restrict, mandatory legal rights relating to defective, unsafe or non-conforming goods.

16. Customer responsibility and product care

Follow the care guidance supplied with the product or published on the store. Do not use a product for a purpose for which it was not designed. Nothing in this clause transfers responsibility for a product defect or excludes a mandatory consumer remedy.

17. Liability

Nothing in these Terms excludes or limits liability where exclusion is prohibited, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, product-safety obligations or breach of mandatory consumer rights.

To the fullest extent permitted by law, ORCUS is not responsible for indirect losses or business losses arising from a consumer purchase, or for loss caused by the customer’s misuse, an inaccurate address, unauthorised modification or failure to follow care instructions. Any financial limitation applies only where lawful and does not restrict a mandatory remedy.

18. Events outside reasonable control

We are not responsible for delay or failure caused by an event beyond our reasonable control, including severe weather, transport interruption, customs action, labour disruption, public-authority measures, telecommunications failure, epidemic, conflict or natural disaster. We will take reasonable steps to reduce the impact and inform affected customers. Mandatory cancellation and refund rights remain unaffected.

19. Personal information

Personal information connected with an order is handled as described in our Privacy Policy . Information necessary for payment, fraud prevention, fulfilment, delivery, returns and customer care may be shared with the relevant service providers.

20. Complaints

To submit a complaint, email orcus.contact@gmail.com with your name, order number and a clear description of the issue. We will review the complaint and seek an appropriate solution. You may also contact a competent consumer-protection authority or recognised dispute-resolution body where available.

21. Governing law and jurisdiction

These Terms and sales contracts are governed by the laws of the Kingdom of Morocco. The competent Moroccan courts may hear a dispute, subject to the territorial and consumer-jurisdiction rules that legally apply.

This choice of law does not deprive a customer of mandatory consumer protections or a mandatory right to bring a claim in another competent forum that applies in the country or region where ORCUS offers products to that customer.

22. General provisions and updates

The product page, order confirmation, these Terms and the policies referenced here form the sales agreement. If a provision is invalid or unenforceable, the remaining provisions continue to apply. A failure to enforce a provision immediately is not a waiver.

We may update these Terms for future orders to reflect legal, operational or commercial changes. The version accepted when an order is placed continues to govern that order, unless a mandatory law requires otherwise.