ORCUS & CORIO

Privacy Policy

Last updated: 3 August 2026

1. Who we are

In this policy, “ORCUS & CORIO”, “ORCUS”, “we”, “us” and “our” refer to the operator of the ORCUS & CORIO online store. ORCUS & CORIO is responsible for the personal information described in this policy, except where a service provider acts as an independent controller under its own privacy policy.

For privacy questions or requests, contact us at orcuscorio.contact@gmail.com .

2. Personal information we collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Contact details: name, email address, telephone number, billing address and delivery address.
• Order information: products purchased, order value, transaction history, delivery details, returns, exchanges and warranty claims.
• Payment information: payment method, billing details and transaction status. Complete payment-card details are generally processed by authorised payment providers and are not directly accessible to ORCUS.
• Account information: login details, saved preferences and information associated with a customer account, where this feature is available.
• Communications: messages, customer-care enquiries, product reviews and any photographs or videos supplied for a delivery, return or warranty issue.
• Gift-recipient information: recipient name, address, telephone number and gift message when you ask us to deliver an order to another person.
• Device and usage information: IP address, browser type, device identifiers, operating system, pages viewed, referring links, cart activity and interactions with our store.
• Marketing preferences: newsletter subscription, cookie choices and communication preferences.

3. How we collect personal information

We may collect personal information:

• directly from you when you browse, order, subscribe or contact us;
• automatically through cookies, pixels and similar technologies;
• from Shopify and the applications connected to our store;
• from payment, fraud-prevention, warehousing, fulfilment and delivery providers; and
• from analytics, advertising or social-media partners where those services are enabled and permitted.

4. Why we use personal information

We may process personal information to:

• provide our store and display relevant products and content;
• process payments, confirm orders and fulfil purchases;
• arrange warehousing, delivery, tracking, returns, exchanges and warranty support;
• communicate with you and respond to customer-care requests;
• create and maintain customer accounts;
• detect and prevent fraud, misuse, security incidents and unlawful activity;
• measure and improve our store, products, services and customer experience;
• send marketing communications when you have consented or when otherwise permitted by law;
• personalise content or advertising where permitted and according to your privacy choices; and
• comply with accounting, tax, legal, regulatory and dispute-resolution obligations.

Depending on your location and the activity involved, we rely on one or more lawful grounds, including performance of a contract, compliance with legal obligations, legitimate interests and your consent.

5. How we disclose personal information

We disclose personal information only where reasonably necessary for the purposes described in this policy. Recipients may include:

• Shopify and applications used to operate our online store;
• payment processors, banks and fraud-prevention providers;
• warehousing, fulfilment, logistics and courier partners;
• customer-support, email, hosting, security and technology providers;
• analytics, marketing and advertising providers, subject to applicable consent requirements;
• professional advisers, insurers, auditors and competent authorities; and
• parties involved in a merger, acquisition, financing, reorganisation or transfer of all or part of our business.

We do not sell personal information for money. Some privacy laws may classify certain disclosures for targeted advertising as a “sale” or “sharing”. Where applicable, you may exercise the opt-out choices made available through our store.

6. Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide the commerce platform, checkout, security and related services that allow us to operate the store. Shopify may process information in countries other than your own.

You can learn more in the Shopify Consumer Privacy Policy .

7. Payments

Payments are processed through Shopify and/or authorised third-party payment providers. These providers may collect and process payment details under their own privacy policies and security standards. ORCUS does not intentionally store complete card numbers or card-security codes on its own systems.

8. Cookies and similar technologies

We and our service providers, including Shopify, use cookies and similar technologies to operate the store, remember your cart and preferences, protect transactions, understand store performance and, where permitted, personalise content or advertising.

These technologies may be classified as strictly necessary, functional, analytics or advertising technologies. Non-essential technologies are used in accordance with the consent requirements applicable to your location.

You can review or change available choices through the cookie banner or the “Cookie Preferences” or “Your Privacy Choices” link displayed by our store. You may also control cookies through your browser, although disabling necessary cookies may affect store functionality.

9. Marketing communications

If you subscribe to marketing, we may send product news, launch information and other ORCUS updates. You may unsubscribe at any time by using the link included in an email or by contacting us. Unsubscribing from marketing does not prevent us from sending service messages about an order, payment, delivery, return or warranty claim.

10. International data transfers

ORCUS operates an international e-commerce store and uses service providers that may process personal information outside the country in which you live. Where required, we use contractual, organisational or other recognised safeguards for international transfers and require providers to protect personal information in accordance with applicable law.

11. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilment, customer support, warranty administration, fraud prevention and compliance with accounting, tax, legal and regulatory obligations. Retention periods vary according to the type of information, the transaction and applicable law. Information is deleted, anonymised or securely restricted when it is no longer required.

12. Security

We use reasonable technical, administrative and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

13. Your privacy rights

Depending on your location and subject to applicable exceptions, you may have the right to:

• be informed about how your personal information is processed;
• request access to or a copy of your personal information;
• correct, complete or update inaccurate information;
• request deletion or destruction of information;
• restrict or object to certain processing;
• request data portability where applicable;
• withdraw consent at any time where processing is based on consent;
• opt out of direct marketing or certain targeted advertising; and
• submit a complaint to the competent data-protection authority.

To exercise a right, email orcuscorio.contact@gmail.com with the subject “Privacy Request”. We may need to verify your identity before completing a request. We will not discriminate against you for exercising a privacy right.

14. Information about other people

If you provide information about another person, including a gift recipient, you confirm that you are authorised to provide it for the relevant order or service. Please do not provide information that is unnecessary for delivery.

15. Children’s privacy

Our store is intended for adults and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can review and, where required, delete it.

16. Third-party links

Our store may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

17. Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, services, technology or legal obligations. The revised version will be published on this page with a new “Last updated” date. Where required, we will provide additional notice of material changes.

18. Contact us

ORCUS & CORIO — Privacy Contact

Email: orcuscorio.contact@gmail.com