Shipping policy

ORCUS orders are prepared through our regional fulfilment network and delivered by trusted courier partners. We communicate delivery as an estimate, never as artificial urgency or an unverified guarantee.

Estimated delivery times

Delivery times are estimates and begin after dispatch. Remote locations, weekends, public holidays, peak periods, address verification, customs processes where applicable, weather or courier conditions may cause delays.

Order preparation

Before dispatch, your order is verified, picked and packed by our fulfilment partner. Correct and complete delivery details help prevent delays. Please check your name, mobile number, building or villa number, street, area, city and any access instructions before completing payment.

Tracking your order

Once the parcel is handed to the courier, we will send tracking information to the email address used at checkout. Tracking may take a short time to update after the shipment is created.

Shipping charges

Any applicable delivery charge is shown at checkout before payment. The amount may vary by destination, service level, order value or remote-area classification.

Remote and difficult-to-reach locations

Some remote locations require additional transit time or a different courier service. If the courier needs more information, they may contact you using the telephone number provided with the order.

Address changes and cancellations

If you need to correct an address or request a cancellation, email orcuscorio.contact@gmail.com immediately. We will try to assist before fulfilment begins. Changes and cancellations cannot be guaranteed once an order has been prepared or dispatched.

Missed or failed delivery

Please follow the courier’s tracking instructions and remain reachable at the telephone number used at checkout. If a parcel is returned because the address was incomplete, the recipient could not be reached or delivery was repeatedly refused, additional delivery charges may apply before reshipment.

Incorrect, damaged or incomplete delivery

Contact us within 7 days of delivery at orcuscorio.contact@gmail.com. Include your order number, a description and clear photographs of the item, shipping box and label. Keep all packaging until the claim has been reviewed.

Need help with an active delivery? Contact us and include your order number so we can locate it quickly.