Contact Us
We are here to help before, during and after your purchase.
Customer Care
Email us at orcus.contact@gmail.com . We aim to respond as soon as possible during our working week.
Email Customer CareFor faster order support, please include:
- Your full name.
- Your order number, if available.
- The email address used at checkout.
- A clear description of your question.
- Clear photographs or a short video when reporting damage, an incorrect item or a possible warranty issue.
Returns & Warranty Claims
Please read our Exchanges & Returns page before sending an item.
All returns and warranty claims require prior authorisation. Parcels sent without instructions may be delayed or returned to the sender.
Corporate Gifting & Partnerships
For corporate gifting, professional partnerships or editorial requests, contact us at the same email address and indicate the nature of your enquiry in the subject line.
Discuss Corporate GiftingOfficial ORCUS contact